SUPPORT

GET IN TOUCH

Questions about a rod, an order, or getting rigged on the water? We're a small team that fishes what we sell — reach out and a real person will get back to you.

We typically reply within one business day

BEFORE YOU WRITE

Find your answer faster

Most questions have an instant answer. These get you sorted without waiting on a reply.

REYR Gear Academy
Setup guides and how-tos to get you rigged and on the water.
Open
Start a Return or Exchange
Self-serve returns and exchanges through your account portal.
Go to portal
Returns & Warranty
The full policy, the 60-day River Test, and what's covered.
Read policy
Find a Retailer
Cast a REYR rod in person at an authorized dealer near you.
Store locator

REACH US DIRECT

Contact details

Email
support@reyrgear.com
We reply within one business day.
Call or text
(385) 527-3799
Mon–Fri, 9:30 AM – 3:30 PM MT. Carrier rates may apply to texts.
Visit the shop
9457 S 670 W, Sandy, UT 84070
Stop by to see the rods in person.

OR WRITE US

Send us a message

Tell us what's going on and we'll get back to you within one business day. Include your order number if it's about a purchase.

By submitting this form with your phone number, you agree to receive customer care text messages (SMS/MMS) from REYR Gear at that number about your inquiry, order, or warranty claim. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and SMS terms.

TEXTING US

Text messaging (SMS) terms

REYR Gear offers customer care text messaging (SMS/MMS) so we can answer questions about your order, warranty claim, shipping, or rod setup.

How you opt in. You agree to receive text messages from REYR Gear when you text our support number, enter your mobile number in the contact form on this page, or give us your number when you contact support. Consent is not a condition of purchase.

What you'll receive. Replies from our support team, order and warranty updates, and follow-ups to your request. Message frequency varies based on your conversation with us.

Cost. Msg & data rates may apply. Check with your carrier for details.

How to opt out. Reply STOP to any message to opt out at any time. You'll get one confirmation text and nothing further. Reply HELP for help, email support@reyrgear.com, or call (385) 527-3799.

Privacy. We do not share your mobile number or text-messaging opt-in data with third parties or affiliates for their marketing purposes. Sharing with the service providers who help us run customer support (such as our messaging provider) is permitted. See our Privacy Policy and Terms of Service.

Carriers are not liable for delayed or undelivered messages.

FAQ

Common questions

Can I try a rod before I buy it?

Yes. Every order ships with our River Test by default — fish the rod for 60 days and if it's not for you, send it back for a full refund. You can also cast one in person at an authorized retailer.

Find a retailer
How do I start a return or exchange?

Head to your account portal to start a return or exchange yourself — it only takes a minute.

Go to account.reyrgear.com
Where can I find your warranty and return policy?

The full warranty terms, return window, and River Test details all live on one page.

Read the policy
Do you have a store I can visit?

We do. Stop by 9457 S 670 W, Sandy, UT 84070, Monday through Friday between 9:30 AM and 3:30 PM MT to see the rods in person.

How do I set up and care for my rod?

REYR Gear Academy has step-by-step setup guides and how-tos to get you rigged and keep your rod in shape.

Open the Academy

Still stuck? Send us a message and we'll help you out.