Shipping policy

Shipping Rates

  • Continental USA: Orders over $69 ship free. Orders under $69 may incur a shipping fee.

  • Hawaii & Alaska: May incur an additional shipping fee or will be calculated by a preferred carrier (USPS or UPS).

  • International Orders: Do not qualify for free shipping. Rates are calculated by the carrier (typically UPS or FedEx Express).

  • PO Boxes: We do not ship to PO boxes unless an exception is granted by our customer support team. Please contact us before placing your order if you need shipment to a PO box.

Changes to Shipping Address

  • Once your order is placed, you may update or change your shipping address by contacting us only if your order has not shipped from our warehouse.

  • Once an order leaves our warehouse and is handed to the carrier, Reyr Gear cannot change the address. You will need to contact the carrier directly to request any changes. Reyr Gear is not responsible for any charges from the carrier related to re-routing packages already in transit.

  • All orders placed in the USA are subject to a 6-hour automatic hold period to allow for customer-requested order edits and changes. After this window, edits cannot be guaranteed.

Lost, Damaged, or Stolen Packages

  • Reyr Gear partners with Redo to ensure that your items arrive safely.

    • If you opt into Redo Protection at checkout, your order is covered in the event it is lost, damaged, or stolen in transit. We will replace the affected items at no additional cost to you.

    • This service also provides access to free return shipping for refunds, exchanges, and store credit.

  • If you do not opt into Redo Protection, Reyr Gear is not responsible for lost, damaged, or stolen packages.

  • For more details, see our Returns & Warranty Policy.

Packages Returned to Sender

Sometimes a carrier can't deliver a package (an incomplete or incorrect address, a delivery nobody collected, or a refused delivery) and sends it back to us.

  • We'll email you right away. As soon as the carrier marks it returned, we email you the reason and a link to give us a different address. You can send it while the package is still on its way back to us.
  • One free reship. Once the package is back at our warehouse and we have your new address, we send the same package back out at no cost to you, and email you the new tracking number.
  • It has to be a different address. We can't reship to the address it was returned from, since it would just come back again. REYR Gear doesn't check addresses at checkout, so please make sure the new one is complete and correct.
  • If it comes back a second time, or we haven't heard from you within 14 days of our first email, we cancel the order and refund you in full once the package is back with us. If your order shipped in more than one package, we refund the items in the returned package. We'll send you a reminder before then.
  • Rather have a refund? Contact us with your order number and we'll refund you instead of reshipping.

Didn't get our email? Check your spam folder, or contact us with your order number.